Refund Policy

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Returns or exchanges will only be accepted if you received the wrong items or defective/damaged items.

To be eligible for a return, your item must be unused and in the same condition that you received it
We reserve the right to deny any item that does not meet these requirements.

Change of Mind

Order changes or cancellation requests can be within 24 hours of your order being made. We do not offer any sort of exchanges or refund for change of mind items after this time. This also includes exchanges or refunds for size changes so please double check sizing charts prior to making your purchase. A 3% transaction fee will be removed from the refunded amount.

Faulty, Incorrect or Damaged Goods

On the rare occasion that you receive the wrong size/color, a refund, item exchange (if available) or store credit can be opted for.

Please email as soon as you are made aware of the issue with your order number, photos and any further information you may have.
You'll receive an email confirmation and once we conduct an investigation we'll provide you with information on how to return your item. 

Faulty or Damaged Goods must be sent back to us for inspection and are eligible for either

  • Full Refund
  • Store Credit
  • Item Exchange

The eligibility is at the sole discretion of MoshiProject.

Late or missing refunds
If you haven’t received a refund yet, please double check your bank account first.
If you still have not received your refund, please contact us at with your refund number and original order number

We do not offer any exchanges under any circumstances.